Centralized booking system reducing no-shows by 45% across five clinics
Client: Healthcare network
Replaced phone, WhatsApp, and walk-in bookings with a centralized system covering patient records, automated reminders, and capacity planning.
45%
no-show reduction
5
clinics
10 wks
to launch
Five clinics, three booking channels, and a no-show rate that was leaving appointment slots empty every day. The admin team was spending hours each week chasing confirmations by phone.
We built a centralized booking system that handles all five locations. Patients book online, receive automated reminders at 48 hours and 2 hours before their appointment, and can reschedule without calling in.
No-shows dropped 45% in the first month. The admin team redirected the time they were spending on phone confirmations to patient-facing work.
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